Should I create a user account on the site?
Creating an account on the website has a great deal of benefits for the customer. It allows you to look at and refer to previous orders and establishes you as a regular customer. The system will recognize you as a user and keep all of your emails archived.You will have your own unique log-in and password.
What are the shipping charges?
We offer UPS shipping in the forms of Ground Residential, Standard, World Expedited and Express to Canada and Puerto Rico where available. For more information, please see the FAQ section.
You may select your desired shipping method at the point of purchase. Shipping costs are calculated automatically by (1) weight) and/or dimensions of the order, (2) the type of shipping method, and (3) the distance of travel. Some parts may be considered "oversize" for shipping purposes. Additionally, some larger body parts are not available for shipment, but rather may only be purchased for pickup in Connecticut. For more information, please see the FAQ section.
The total weight of the order will be calculated in the shopping cart and displayed before you are required to submit the order.We do not offer commercial delivery at this time.
Can I get a tracking number?
Yes. All orders that ship will automatically produce an email regarding the tracking information, provided that you submit an email address on the order. Some email providers or security programs will block such emails. Therefore, it is a good idea to be aware of your security settings and check your spam folder often. UPS Quantum View automatically generates the tracking email after your order has been scanned into the UPS system.
Shipping typically occurs on the same or next business day that the order is placed. If you are concerned that you have not received a tracking email when you should have, feel free to send us an email inquiry with your order number and we will respond as soon as we can.
Can you drop-ship the order from Subaru of America directly to me?
No. Only a Subaru dealer may receive shipments directly from Subaru of America.
If I'm ordering many parts, does it make sense to break up the order to save on shipping?
No. It actually may cost more.
What does the Holiday Schedule mean?
We are shut down on New Years Day, Memorial Day, Labor Day, July Fourth, Thanksgiving and Christmas. Please note, delays may occur due to limited incoming supply from Subaru on and around each of those holidays. If you are planning to place an order that will be a gift for a particular holiday, we highly suggest that you do so well ahead of time.
Will all my parts come together and be shipped at the same time?
We always aim to ship the entire order at the same time. However, if one part is not in-stock, we may ship what we have and then ship the other parts when we receive them. This tends to occur with larger parts, manuals and clothing.
How will my order be shipped? How long does it take?
We offer a variety of UPS shipping options. Orders are packaged according to size, value, and fragility. Most orders are shipped in heavy-duty cardboard boxes with bubble wrap. Some are shipped in padded envelopes.
Delivery time depends on your location, our inventory processing by us, and carrier-service by UPS. As one of the largest Subaru parts dealers in New England, we carry 19,000 parts in-stock. If a part is ordered that we do not have on hand, it will typically take one or two business days for us to acquire that part from Subaru. Occasionally, a backordered part may take longer. We try to keep as many of our popular sellers and accessories in stock at all times.
NOTE: Please refer to the UPS Shipping Map below for approximate time frames of delivery. We do not guarantee any time frame provided here to be exact. The map is merely meant as a loose estimation of delivery time.
Do not use a P.O. Box as your shipping address. UPS will not deliver to the post office and your order may be delayed.
Orders placed late Friday or over the weekend will usually be processed on Monday, or the following business day if Monday is a holiday. Shipping is calculated at the moment UPS takes the shipment.
What if UPS loses my shipment?
We make every effort to get the order to you as soon as possible and in good condition. Occasionally, UPS may lose or misdirect a package. Don't panic! Contact us via email and we will contact UPS to investigate what happened.
We ask that you notify us rather than open a claim directly with UPS since we have a longstanding relationship with the company.
If the problem cannot be fixed in a timely manner, we may re-ship your order. Please note: we reserve final control on how to proceed with any given situation. In the event that we re-ship an order we may need your help/cooperation in regards to retrieving double orders that may eventually show up at your address.
We can issue pick-up tags by email, mail or simple pick-up to complete the deal. In the event that two orders do arrive you are held responsible for contacting us in a timely manner since we reserve the right to charge you for all parts shipped.
We do not guarantee any delivery or time frames and will not provide any compensation for labor, storage or any other fees incurred as a result of losses, damage or mistakes.