While pulling parts for my order, the SPFY team noticed that one of the major parts in my order was not consistent with my comments. They guessed - correctly - that I had put in an incorrect parts number. Rather than simply shipping it out as ordered, they first contacted me to confirm what I really needed. As a result, they were able to correct the error before the parts shipped, thus sparing me the delay and inconvenience of needing to exchange incorrect parts later. Kudos to Sean and the rest of the SPFY team. If you are tired of having your orders filled by human robots and want a parts supplier whose staff works intelligently to make sure your order is correct the first time, this is the firm you have been looking for!
The SPFY Team have consistently given me an awesome job. They are truly honest and great group of people.
After running nearly 17K miles on my 2003 Forester, I decided to make a complete refresh for the strut assembly (front and back all 4). Prices are among the lowest I found for the OEM parts, and even my local Subaru dealer even suggested me to get them! When I ordered the second item separately, they simply removed the shipping cost because I had a previous order worth over S900 which are waiting to be shipped. They simply combined two orders together to ship in one complete package. How can they make my life so easy!
Not only that, I ordered the parking break handle for the same Forester back in 2014. Although they did not find any more stock in the US, as their last resort, they got the last break handle for me from Subaru Japan! Because the OEM parts start to dry out quickly, I will most likely order more stuffs from them. The SPFY Team always go above and beyond, and are such a life saver for my beloved Forester.
Keep up your great work so that I will be your loyal customer for the end of this world.!!
I love this website and the whole SPFY team! Free shipping on orders over $200.00 and NO FREIGHT CHARGES unlike the dealerships... Prices are the lowest I've found for new genuine parts, also did I mention... NO FREIGHT? This team has always been helpful answering any questions I have and even sending detailed diagrams for parts I'm interested in. This is the reason I'm a repeat customer. Can't say it enough, I'm glad I found them!
Keep doing what you're doing SPFY because you're doing it well!
SPFY TEAM ROCKS !!!!
these guys are simply extra ordinary , goes above & beyond... had an issue with parts i ordered & without any hesitation , step by steps instructions were sent in via e-mail like a lightning & resolve the issue a little over than 24hrs....
on my 3rd Outback already ...and since 2003 , never had any problem with these guys....
" THANK YOU SPFY TEAM " you guys are second to none....
KEEP ROCKING ....
I ordered around $700 worth of parts to do a timing belt / 100k mile service on our 2011 Legacy. Parts arrived quickly and well packaged. Unfortunately, during the install, the new OEM thermostat was defective and wouldn't open. After sending a message for a refund, I received an email confirmation of the processed refund in less than an hour! Also, an apology for the inconvenience. No apologies necessary, stuff happens. Talk about customer service!!!