I ordered around $700 worth of parts to do a timing belt / 100k mile service on our 2011 Legacy. Parts arrived quickly and well packaged. Unfortunately, during the install, the new OEM thermostat was defective and wouldn't open. After sending a message for a refund, I received an email confirmation of the processed refund in less than an hour! Also, an apology for the inconvenience. No apologies necessary, stuff happens. Talk about customer service!!!
My car broke down on a Sunday night when I was traveling back from a trip to Boston. The car was towed off the highway to a local garage in CT. I was told I needed an Alternator by the mechanic at the garage the next morning. He said it really should be a genuine Subaru part. I looked on-line and found a listing on the subaru parts for you website. I placed the order with a note that I was essentially stranded and needed to know if they could help out or at least contact me. They called my cell phone that morning and told me they had the part and could send it to the garage on their truck. I cant tell you how relieved I was. The part came within a few hours and I was so happy to be on my way. Where are you going to find that kind of caring today?
Ive been buying parts on this site since 2007 when I got my first Subaru thanks to my Dad after I finished college. It was a used 1999 Forester with 125000 miles and I ended up needing a lot of items from SPFY for it as I fixed it up. The folks at SPFY always took the time to email back and forth with me and guide me through the parts process as we chipped away at the project. John especially helped me several times he is very knowledgeable and patient and a real asset to his employer! Now ten years later I am still using the site to buy my tune-up parts and accessories for my 2016 Forester that I love. I do miss my 2007....thanks SPFY!
The people who run this website are professional, dedicated and accurate. They are willing to go out of their way to help a customer with technical questions and special requests. I shop on the internet everyday and deal with many websites and internet stores and these guys are some of the best I've found. I highly recommend this site.
I recently purchased a Subaru Crosstrek and wanted to add a few accessories to make it just a bit different than all the other Crosstreks on the road. Awesome car by the way - I really enjoy it.
I started my usual Internet search and option/price comparisons when I came across spfy.com. I called on a number of occasions and was always treated well. I soon came to realize that spfy had the best pricing that I could find and they actually seemed to take an interest in helping to address my scenario.
My last few calls I dealt with Anthony as I was asking some very specific (and perhaps a bit unusual) questions about potential fitment of items across different Subaru models and years.
Anthony went way above and beyond to assist me in my quest for data and answers. I am truly exceptionally pleased with this company (especially in today's times of lacking customer service).
That said - I'd like to thank the entire spfy Staff/Team and acknowledge their exemplary employee recruitment and training process as I cannot recall that last time I was this pleased with the effort and level of customer service/support I received.
Again - thanks to the spfy.com Team and I want to bring specific attention and thanks to Anthony for his time, expertise, and assistance! Anthony truly adds value to an awesome team and you should all be proud of your achievement!
I will send all my friends/family/acquaintances to spfy for any/all Subaru needs.
I'd like to make the rating be an 11 for the spfy.com Team because they are off the charts with respect to customer service and their pricing seems to be the best as well!
Sincerely, Mike Armstrong