I ordered around $700 worth of parts to do a timing belt / 100k mile service on our 2011 Legacy. Parts arrived quickly and well packaged. Unfortunately, during the install, the new OEM thermostat was defective and wouldn't open. After sending a message for a refund, I received an email confirmation of the processed refund in less than an hour! Also, an apology for the inconvenience. No apologies necessary, stuff happens. Talk about customer service!!!
Ive been buying parts on this site since 2007 when I got my first Subaru thanks to my Dad after I finished college. It was a used 1999 Forester with 125000 miles and I ended up needing a lot of items from SPFY for it as I fixed it up. The folks at SPFY always took the time to email back and forth with me and guide me through the parts process as we chipped away at the project. John especially helped me several times he is very knowledgeable and patient and a real asset to his employer! Now ten years later I am still using the site to buy my tune-up parts and accessories for my 2016 Forester that I love. I do miss my 2007....thanks SPFY!
The people who run this website are professional, dedicated and accurate. They are willing to go out of their way to help a customer with technical questions and special requests. I shop on the internet everyday and deal with many websites and internet stores and these guys are some of the best I've found. I highly recommend this site.
I recently purchased a Subaru Crosstrek and wanted to add a few accessories to make it just a bit different than all the other Crosstreks on the road. Awesome car by the way - I really enjoy it.
I started my usual Internet search and option/price comparisons when I came across spfy.com. I called on a number of occasions and was always treated well. I soon came to realize that spfy had the best pricing that I could find and they actually seemed to take an interest in helping to address my scenario.
My last few calls I dealt with Anthony as I was asking some very specific (and perhaps a bit unusual) questions about potential fitment of items across different Subaru models and years.
Anthony went way above and beyond to assist me in my quest for data and answers. I am truly exceptionally pleased with this company (especially in today's times of lacking customer service).
That said - I'd like to thank the entire spfy Staff/Team and acknowledge their exemplary employee recruitment and training process as I cannot recall that last time I was this pleased with the effort and level of customer service/support I received.
Again - thanks to the spfy.com Team and I want to bring specific attention and thanks to Anthony for his time, expertise, and assistance! Anthony truly adds value to an awesome team and you should all be proud of your achievement!
I will send all my friends/family/acquaintances to spfy for any/all Subaru needs.
I'd like to make the rating be an 11 for the spfy.com Team because they are off the charts with respect to customer service and their pricing seems to be the best as well!
Sincerely, Mike Armstrong
After searching thru google I came across SPFY.com. After comparing prices for my 2015 WRX I saw SPFY was often much cheaper than other OEM Subaru sites. I wasn't sure what part number I was looking for and emailed their staff. They were extremely responsive and very friendly. They answered every question I had (which was many!) and made sure I got the exact part I was looking for. I couldn't have been any happier dealing with them. I placed my order late on a Monday, and Tuesday morning it shipped. Lightning fast! I would recommend them to anyone looking to purchase any OEM Subaru part. Give them a try! You won't regret it!!!