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SubaruPartsForYou.com
Frequently Asked Questions
- What are the shipping charges?
Currently, we use UPS exclusively and offer ground shipment, 3 day select or 2nd Day Air for USA orders and Worldwide Expedited or Worldwide Express for Canadian orders. You can select what shipping you'd like at the point of purchase. Shipping costs are simply weight of the order the type of shipping chosen and the zip code to where it is going. The shopping cart will calculate the total freight and you will see this information prior to be committed to the order. We do not profit from shipping charges. Remember that UPS rates start at about $5.00 for a 1 pound item and ground shipping. If you are near enough to Milford Connecticut and want to place an order and pick it up you can choose the Customer Pickup option under shipping method. Please use the special instruction box at the end of the shopping cart to advise us of your plans.
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- How long will it take to get the parts?
The time it takes to get the parts depends on your location and our inventory. We carry 5000 parts and over $300,000.00 in stock as one of New England's biggest Subaru Parts dealerships. When a part is ordered that we do not stock we can often get the part to our warehouse within a day or two. Most accessories are on hand. Shipping time on ground is usually a day or two to New England and the mid-Atlantic area. The central states east of the Mississippi and the middle-South are two to three days. The deep-South, Florida and the Central U.S. area (west of the Mississippi) is three to four days. Mountain states usually four to five days and the west five to six. We do not offer alternate shipping sources like USPS, FedEx, and DHL etc...Also, please do not use a P.O. Box in your ship-to address, UPS cannot deliver to the post office. This will slow down your order since we then have to contact you. Orders placed late Friday or on the weekend will be processed on Monday (unless holiday). Remember that choosing 2nd Day Air means that it will ship out and be to you in 2 days from the time that the item leaves us, not from the time you placed the order.
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- Will I get confirmation of the order?
Most orders submitted by 2 p.m. EST will ship that day if the parts are ready. Occasionally it will leave a day later if a part had to come out of our Boston PDC. Your order number is on the final receipt that appears after you submit the order, this is your confirmation. Keep a copy/record of it for future needs. We ask that you allow us ample time to get the orders out without too many inquiries if possible. We are committed to fast accurate delivery so allow us that time. We know you are possibly anxious to get your order and will do our best to be swift. After the order ships you will get an email from UPS Quantum view with the tracking number(s). This occurs after the first UPS scan once the order ships.
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- What if I get the wrong parts or have damage?
Occasionally, we may make a mistake. If this happens you can email us at sales@subarupartsforyou.com with the order number and date and let us know. We will reply quickly and fix any problem that may have occurred. Any damages can be dealt with case by case, but we will absorb any shipping cost for the error. We may need your assistance in the process and only ask that you help us. We may have to send out a pick up or UPS claim depending on the situation.
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- What if I ordered and now don't want the parts?
All returned orders are charged a 25% return fee. We will accept returns (minus shipping costs) for fourteen days after you receive the order. You will be responsible for the freight coming back also, though we can issue a pickup from our end if it helps. Please understand that this is extra work for us so we'd rather you didn't order at all if you are unsure to begin with. Special order parts and electrical parts are not returnable. All non damage returns are subject to a restocking fee. If you decide to return parts to us for a refund please be sure to put in a copy of the original receipt and a note explaining the reason
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- I don't want to put my credit card on-line so can I just call the order in?
We strongly urge you to order on the secure Shopping Cart. We have not had one problem in two years and 4000+ orders. If you are still leery, you can use the CONTACT US link at the top of the home page with your phone number and information and we will contact you for the information manually or you can write down your parts and fax in the order to us. Include your name, address, email address, card number and expiration date and telephone number. We will contact you with the total before we process the order to confirm it with you.
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- I can't find a part?
If you are struggling to find a specific item you can use The CONTACT US button and fill out the form and submit it to us. We strongly urge the use of the VIN number for these inquiries. VIN numbers are 17 characters on the vehicle at the driver's side lower outer windshield. You can also get this number from your registration or insurance card. If you already have a part number you can include it too. There are 37,000 numbers in Subaru's data base so we often use this method to sell parts.
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- Technical help.
We can sometimes help you with questions about vehicle problems, codes, general advice, installation or other inquiries we are not mechanics but have some available recourses at our dealership. Some installation notes (for new car accessories) can be obtained at Subaru's home site by clicking through your model and into the accessory area at http://www.subaru.com/ Also, installation advice for performance parts is available at Subaru's SPT site at http://www.subaru.com/microsites/spt/main.jsp . We are an SPT dealer and offer all of those parts discounted also.
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- Are these parts new and genuine Subaru?
All of the parts we sell are genuine Subaru parts except a few odd parts found in the clothes or Fun Stuff category (like snowbrushes or teddy bears). We do have a few after-market listings on expensive items and they all are clearly marked as such. Our hard parts and accessories are all exclusively found at Subaru of America or Subaru of New England. Subaru as a parent manufacturer is a division of Fuji Heavy Industries from Japan. We are a large dealer in Connecticut that is heavy weighted toward wholesale parts at all levels.
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- Why are these parts so inexpensive?
We use Subaru's Factory List pricing minus discount. Some dealer may choose to ask for more than factory list and this is entirely their prerogative and right. All Subaru dealerships are independent businesses and operate under their own rules. Example: If a mirror lists from Subaru for $139.00 a dealer in another area may quote a customer a higher price like$169.00. We may be quoting 20% off of Subaru's factory list price which would be $111.00. To the average buyer this appears much cheaper. Many dealers do not wholesale.
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- Can you give me a better price?
Our price structure is already at a wholesale level. We offer the parts at the lowest possible price to you. Please understand that we are operate at a low profit and yet are providing quick and easy parts to your door. Please don't waste your time.
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- Do you have Performance parts?
We do offer performance parts and are one of few SPT dealers in the U.S. If you are near to Connecticut you can go on the Subaru SPT site http://www.subaru.com/microsites/spt/main.jsp and enter your zip code to search us out from there by clicking on the find a dealer tab. They have a nice site that narrows your search by model year and categories, also. We offer those parts at discounted rates (which some other may not). Most of the SPT parts are on our site also under the pull-down categories that begin with SPT. If you are on the national site and jot down the items you want there you can then cross match them on our site and shopping cart easily. We will ship these items as any other order anywhere in the U.S. or Puerto Rico.
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- Can you ship overseas?
No, currently we only ship to the U.S., Puerto Rico, US Virgin Is, and Canada.
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- I just placed an order and made a mistake, now what?
Simply email us at sales@subarupartsforyou.com with your order number and date and let us know what is wrong. We will reply via email as to the status. Most of the time we can easily fix the problem for you. Our number is (888) 206 6206 and or Fax is 203 876 6759.
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- If I'm ordering a lot of parts does it make sense to break up the order to save on shipping?
No, it actually could cost more to try it this way.
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- Will all my parts come together and be shipped at the same time?
We try to put the order together for one shipment but if one part is not in-stock we may ship what we have and then ship the other piece a day later. This is especially true with larger parts, manuals and clothing.
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- When I call you I get a machine...
We will reply to any call in a timely fashion. If you get an answering machine simply leave a detailed message with your question or comment and the date, time, order number if applicable, your name and phone number or email address.
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- Who are you?
We are Dan Perkins Subaru in Milford Connecticut. The owner is a legendary car dealer who has owned and operated several car dealerships in Connecticut and New York for over 25 years. Dan and his son Steven (as well as all of us) are dedicated to the "customer-first" philosophy in business practices. We are excited about our business and want you to be very pleased with your purchase from us.
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- Do you sell or get used parts?
In some cases we can assist you with finding a part used. We are not a scrap dealer but have some resources. Any used part we sell is as-is and not returnable. If you are going to inquire about a used part give us a much information as possible like year, model, VIN, color etc...
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- Can I but Paint from you for my Subaru?
We can only get the small touch-up bottle paints from Subaru. We cannot ship them because they are considered hazardous material and you need a special shipping permit. Any dealer can get the paints for you. The code for the paint is on every Subaru, under the hood on the firewall there is a tag. On the tag simply write down the paint code which will be three characters.
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- How do Canadian orders work?
We recently decided to ship to Canada due to many requests. All Canadian orders may be subject to customs and a COD Customs fee. These fees are out of our control and cannot be calculated in advance and have to paid by the recipients at the time of delivery. The only UPS Shipping options to Canada we offer is worldwide expedited, we are finding that this option is more expensive but seems to bypass the cod fee.
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- Do you take Subaru Bucks?
Currently we do except them as payment. We cannot make change for them. The best way to use them is to go forward with your order on the shopping cart and at the end type into the special instruction box that you want to pay a portion with Subaru bucks and state the amount you will send in. Then submit the order and we will only charge your card the difference. Send the bucks along with a copy of the invoice to Dan Perkins Subaru Parts Department, attention Subaru bucks 1 Boston Post Rd, Milford CT 06430. You wiil receive an email with a tracking number when the order ships.
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- Can I get a UPS tracking number?
Yes, all orders automatically get an email from ups quantum view as long as you provide a proper email address on the order. Some emails can be blocked by spam blockers or servers so be aware. This email will go out to you after the order has been shipped and the items scanned into the UPS system.
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